Kalyana Aesthetics Ltd – B2B Terms of Business

1. Business-to-Business (B2B) Sales Policy

All products sold by Kalyana Aesthetics Ltd are provided strictly under Business-to-Business (B2B) terms for commercial and professional use only. By placing an order, you confirm that you are purchasing as a business, salon, or self-employed professional, and not as a private consumer.

As a B2B transaction, your purchase is not covered under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. It is your responsibility to ensure the product is suitable for your business needs prior to purchase.

2. Refund & Returns Policy

All sales are final. We do not offer refunds, returns, or exchanges for change of mind, incorrect purchase, or any reason unless a confirmed manufacturing defect is reported within 48 hours of delivery.

We are happy to answer any questions before purchase to help ensure the item is suitable for your business.

We do not accept returns for:

Incorrect installation or misuse
General wear and tear
Accidental damage
Cosmetic imperfections (e.g., light scratches) that do not affect function
Equipment that has been used, assembled, or installed

3. Faulty or Damaged Items

Any damage or fault must be reported within 48 hours of delivery. Please provide:

A written description of the issue
Supporting photos or videos
Your order reference number

Where appropriate, we may offer a repair, replacement part, or replacement unit. This is at the sole discretion of Kalyana Aesthetics Ltd.

4. Chargebacks & Dispute Resolution

We reserve the right to challenge any chargebacks or disputes. Documentation such as order confirmation, product listings, and policy acceptance will be submitted to the relevant financial institution.

5. Head Spa Equipment Terms

Once used, assembled, or installed, Head Spa equipment is non-returnable.
This includes use for demos, photos, videos, or content creation.
Buyers are fully responsible for correct and professional installation and operation.
Kalyana Aesthetics Ltd accepts no liability for injury or damage resulting from incorrect use.

6. Electrical & Safety Disclaimer

When purchasing and operating equipment from Kalyana Aesthetics Ltd, you agree to the following:

Power & Setup:

The Japanese Head Spa Sink operates at 3000W (3kW), 230V and requires a dedicated 13A socket.
The Kalyana Sakura Electric Bed operates at AC100–120V / AC200–240V depending on your country’s standard.
For commercial use, we recommend a dedicated 16A or 20A circuit installed by a qualified electrician.
We strongly advise hardwiring into a fused spur or breaker for professional setups.

Usage Warnings:

Do not use standard or low-grade extension leads – these pose overheating and fire risks.
Check all plugs and sockets regularly for heat or signs of burning.
Water and electrical parts must be kept completely separate at all times.

Kalyana Aesthetics Ltd accepts no liability for damage, malfunction, or injury caused by failure to follow these safety guidelines.

7. Online/ Face to Face Training & Courses (if applicable)

All course purchases are final once access is granted or materials are received. As a B2B sale, no statutory right to cancellation applies. If no access has occurred, cancellation may be permitted at our discretion. A 30% admin fee may be applied. Returns of physical materials must be unopened, unused, and returned at the buyer’s cost.

8. Confidentiality & Privacy

All personal and business data shared with us is kept confidential and handled in line with our Privacy Policy. We do not share any information without written consent unless required by law.

9. Variation of Terms

Kalyana Aesthetics Ltd reserves the right to amend these terms at any time in line with legal obligations and business needs. Continued use of our services constitutes acceptance of the updated terms.

10. Limitation of Liability

While we strive to provide accurate information and high-quality equipment, Kalyana Aesthetics Ltd is not liable for:

Indirect or consequential damages (including loss of business or profit)
Any claims arising from misuse or failure to follow safety guidelines
Delays caused by shipping or customs

We do not exclude liability for death or injury caused by proven negligence or fraud.

11. Intellectual Property

All product descriptions, images, training content, and digital materials are the property of Kalyana Aesthetics Ltd. Unauthorised reproduction, copying, or distribution is strictly prohibited.

12. Contact Information

For all B2B support or queries, please contact:
info@kalyanaaesthetics.co.uk